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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
CW Special Report on Microsoft by ComputerWeekly.com
November 24, 2010 - (Free Research) This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.
iLog to JBoss BRMS Migration Guide by Red Hat
April 20, 2012 - (Free Research) Every business rules management system (BRMS) migration project requires detailed planning to ensure success. When you are ready to embark on your BRMS migration, read this technical white paper to arm yourself with the necessary information and tools for planning and implementing your move successfully.
BlackBerry® PlayBook™ Tablet featuring PlayBook OS 2.0: Built for business by BlackBerry
April 05, 2012 - (Free Research) As the line that once separated work and personal life fades away, companies must find tools that can help them keep data secure without imposing limitations on users. This webcast takes a closer look at one technology that provides both enterprise and consumer services from a single device.
MarketScope for Email Systems, 2011 by Dell and VMware
June 22, 2011 - (Free Research) Access this Gartner Research report for the enterprise email market highlights of 2011. Plus, gain in-depth reviews of 8 leading vendor products and services.
Top Reasons to Upgrade to Microsoft SharePoint 2010 by Dell, Inc. and Intel
October 26, 2010 - (Free Research) Learn about the top reasons companies should consider upgrading to Microsoft SharePoint 2010 as well as hardware solutions available that work in conjunction with SharePoint and SQL Server.
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