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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc. November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

E-Guide: CIOs weigh in on virtualization and big data by Dell, Inc. November 2011 - (Free Research) CIOs are buzzing about virtualization technologies and tools for big data analysis due to benefits in areas such as productivity, business agility and customer service. Inside this exclusive e-guide, learn how your company can take advantage of both virtualization and big data analysis for a clear competitive advantage. (EGUIDE) VIEW ABSTRACT | GO TO

Combining data, application and process integration to improve IT productivity(Part 2) by Talend February 2012 - (Free Research) In this brief podcast, expert James Taylor shares examples of how businesses have benefited from taking a holistic approach to integration. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, an IBM Company April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to ensure data privacy compliance in the application testing environment by Compuware Corporation October 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc. September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluation of managed print service suppilers by ComputerWeekly.com January 2011 - (Free Research) In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP  lead the pack, due to their  global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark  have gained considerable ground, demonstrating effective maturity and service delivery excellence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc. January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Advanced Information Services For the Vertica Analytics Platform by Hewlett-Packard Limited January 2012 - (Free Research) This brief paper highlights how Vertica Analytics Platform has the ability to process massive amounts of data at record speeds and process information for quick access to business intelligence (BI). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 steps to successful workload automation by BMC Software, Inc. October 2011 - (Free Research) A patchwork of job schedulers can cause many inefficiencies, hindering IT’s ability to serve the business. An enterprise approach solves these issues and adds new value. Five steps can take you from a costly mishmash to benefits like increased productivity, lower costs, and better service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation February 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare November 2007 - (Free Research) Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Business Rules Management: Meeting Evolving Business Requirements by ILOG, an IBM Company April 2008 - (Free Research) This white paper discusses a set of tools for effective business rule management. Learn how to author, deploy and manage critical business rules with greater speed and efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

#1 BI system for SaaS providers and ISVs by Actuate January 2012 - (Free Research) Learn why six leading software companies are now embedding BIRT into their product for highly customizable, visually rich data analysis and reporting rather than choosing to develop tools of their own. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

B2B Benchmark Assessment for B2B Services Sector by IBM January 2012 - (Free Research) Take the time now and find out how your organization's sales processes to configure, price and quote complex business-to-business (B2B) offers ranks against the market leaders in the B2B services, communications, software, IT services and B2B advertising sectors. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Simplifying Private Cloud Operations by Dell, Inc. and Intel November 2011 - (Free Research) This IDC technology spotlight discusses the role that self-service provisioning, automation, and workload mobility management software plays in enabling IT organizations to efficiently manage private and hybrid cloud environments.  In addition, it introduces a new, advanced solution that can help optimize cloud management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation: The Key to Virtualization Success by CA Technologies. June 2011 - (Free Research) The use of virtual servers is common across IT infrastructures and over the next few years many will have moved their IT shop into some type of cloud—private, public or a hybrid of the two. But there is still some uncertainty as to the benefits that virtualization and cloud computing initiatives can bring. Learn more here. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Closing the print security gap by ComputerWeekly.com November 2011 - (Free Research) This report provides an overview of the inherent risks when operating an insecure print environment and discusses the current market landscape while recommending some best practices for adopting an integrated information and print security strategy. (WHITE PAPER) GO TO WHITE PAPER

Build powerful reporting applications with open source BI by Actuate January 2012 - (Free Research) View this demo for an introduction to BIRT (Business Intelligence and Reporting Tools), the powerful open source report and Rich Information Application development environment, used by over one million developers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Videocast: Gotchas That Can Get Ya in 2012: Critical Issues in Supporting Self-Service BI by Actuate February 2012 - (Free Research) During this webcast, Claudia Imhoff, of Intelligent Solutions, and Jeff Morris, of Actuate, will discuss the top issues that business intelligence (BI) implementers must tackle to create a sustainable and maintainable self-service BI environment in 2012. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Assessing the Total Cost of Ownership for BI by LogiXML January 2012 - (Free Research) This report provides mid-market organizations a framework for evaluating the total cost of ownership (TCO) of business intelligence (BI) solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Prime for Enterprise Products At-A-Glance by Cisco Systems, Inc. January 2012 - (Free Research) This is an outline of the features and benefits of a portfolio of management products to help your IT department more effectively manage their networks and the services delivered. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

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