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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
How to Choose a Managed Network Services Provider by MegaPath Inc.
May 22, 2012 - (Free Research) Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
Business Forecasting: Six Design Principles for Healthier Forecasts by IBM
June 16, 2010 - (Free Research) Success depends on healthy and accurate forecasts. A rolling forecasting approach is typically helpful in developing or restoring your forecasting practices to full health. This paper from IBM offers up six principals that should be mainstays in your forecasting blueprint and also outlines an example of successful rolling forecasts in practice.
CW+: Special Report on Oracle by ComputerWeekly.com
December 14, 2010 - (Free Research) This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010.
RSA 2012 CYBERCRIME TRENDS REPORT ,The Current State of Cybercrime and What to Expect in 2012 by EMC Corporation
May 24, 2012 - (Free Research) <p>2011 brought new awareness to cybercrime with the rise of advanced threats as witnessed worldwide; and it doesn’t look like cybercrime is slowing down. The RSA AFCC developed a set of predictions on what to expect in the coming year. View now to uncover the top six (6) cybercrime trends to help you prepare for the next wave of threats.</p>
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
CW+: Special report on Accenture by ComputerWeekly.com
August 16, 2010 - (Free Research) When Bill Green spelled out his vision for Accenture in a rare interview shortly after taking over as chief executive six years ago, he said the company would “dream up and build services so powerful and so exceptional that they will be required to compete in any industry, from financial services to manufacturing”.
Social media is not just for fun – it can transform your business by ComputerWeekly.com
January 19, 2011 - (Free Research) This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.
ALM and Agile Strategies E-Zine Issue 1 by SearchSoftwareQuality.com
February 17, 2012 - (Free Research) Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools.
Cloud Computing Adoption to Accelerate in North American IT Organizations by Dell, Inc. and Intel
May 04, 2012 - (Free Research) <p>Explore recent cloud adoption trends and the outlook for cloud computing in North America in this survey-driven research paper. Discover how changes in key drivers and business standpoints on cloud adoption are shaping enterprise cloud strategies.</p>
The Cyber Savvy CEO: Getting to grips with today’s growing cyber-threats by ComputerWeekly.com
September 05, 2011 - (Free Research) The recent surge in cyber attacks has forced organisations to align cyber security efforts across all of their operations, rather than focusing on IT, but CEOs now need to take the lead in protecting their organisations, this report from PwC argues.
Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.
How to Solve Today’s Top 6 Data Center Pain Points While Maximizing ROI by Hewlett-Packard Company
April 26, 2012 - (Free Research) <p>Access this essential white paper to discover the six top problems in your data center and how to effectively address them. Learn how to manage a multivendor environment, virtualize without vulnerability, take advantage of the private cloud and more.</p>
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
HP IRF Simplifies Networks and Operations by HP & Intel
January 03, 2012 - (Free Research) In today’s IP networks, complexity translates quickly into direct cost as well as operational risk. HP has introduced their Intelligent Resilient Framework (IRF) as an answer to the need to reduce complexity and cost.
6 Ways to Justify Prices and Rein in Costs with Enterprise Software by Epicor Software Corporation
May 10, 2012 - (Free Research) <p>Read this white paper to learn how medical manufacturers are using enterprise resource planning (ERP) software to reduce the costs of their operations as well as justify current prices to insurers based on success rates and patient value.</p>
Virtual Environments or Cloud Computing? The Best Choice for SMBs by Dell and VMware
January 25, 2011 - (Free Research) There is a clear financial case that favors SMB adoption of virtual environments or cloud computing. The decision of which strategy to choose is less clear simply because the stakes are so high. This paper compares both strategies and point out the best option for SMBs.
When blade servers meet virtualization: Cost concerns by IBM
April 27, 2012 - (Free Research) <p>Customers interested in purchasing blade servers must carefully assess the costs of implementing and maintaining these platforms. This expert e-guide presents a cost/benefit analysis of blade servers and explains why virtualization should be factored into investment decisions.</p>
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