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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
(EZINE) VIEW ABSTRACT | GO TO

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

CW+: Compass: How to negotiate effective telecoms contracts by ComputerWeekly.com

October 22, 2010 - (Free Research) Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Integrating E-Commerce with ERP Increases Revenue by Exact Software

March 20, 2012 - (Free Research) This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Advanced Case Management for Smarter Energy and Utilities by IBM

October 23, 2010 - (Free Research) <p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2011 DDoS Attacks: Top 10 Truths and Trends (Webinar) by Neustar®

April 13, 2012 - (Free Research) The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

2011 DDoS Attacks: Top 10 Trends & Truths by Neustar®

March 09, 2012 - (Free Research) In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smartphones Explained by Global Knowledge

January 25, 2010 - (Free Research) This paper focuses on the smartphone and why it has become the mobile user's preference for accessing mobile networks and the benefits that can be achieved by using them.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes by Exact Software

March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to transform your traditional data center into the data center of the future by HP

October 10, 2011 - (Free Research) This resource describes the transformation from the traditional data center to the services data center, with special emphasis on the business impact of the transformation. Also, learn how communications service providers (CSPs) are positioning themselves for the data center of the future.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Get Ahead of the Competition: Consolidate and Modernize Your B2B and File Transfer Environments by SEEBURGER

February 29, 2012 - (Free Research) Consolidating and modernizing the IT that runs your B2B and file transfer environments – the backbone of your supply chain - can deliver big rewards: cost savings, improved efficiency, and revenue growth. Read this paper to learn the seven key success factors for a consolidation and modernization project and how to achieve them in your business.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Business Value of Post Warranty Contracts by Hewlett-Packard Company

November 01, 2011 - (Free Research) <p>Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An On-Demand Sourcing Solution for Rapid and Sustainable Savings by SAP America, Inc.

May 31, 2011 - (Free Research) Many procurement organizations struggle to meet savings goals with an overworked staff using time-consuming, manual processes or outdated systems. Read this paper to learn how to better collaborate with key stakeholders, qualify suppliers, ensure a competitive bidding process, and negotiate contract terms with suppliers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Procurement Services: Boost Margins with Proven Global Spending Strategies by Hewlett-Packard Limited

January 05, 2012 - (Free Research) Read this paper to learn more about HP's business processes services for procurement.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software Licensing and Subscription by ComputerWeekly.com

August 05, 2011 - (Free Research) This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

When Evaluating e-Sourcing Solutions, Consider On Demand (SAP Insider Article) by SAP America, Inc.

December 31, 2009 - (Free Research) Between 25% and 50% of most companies’ revenue goes toward purchasing goods and services, so the ability to keep these costs down is paramount. Applying strategic sourcing methodologies to pinpoint spend categories and select qualified suppliers allows organizations to reduce expenses and positively impact the bottom line.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tuxedo in a SOA World: An Oracle White Paper by Oracle Corporation

March 06, 2010 - (Free Research) Oracle Tuxedo is one of the original SOA platforms. Tuxedo services are location and implementation independent, adhere to a contract, and are interoperable with other Tuxedo services and other service oriented platforms.  Read this paper for more information about integrating Tuxedo applications into an SOA environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Government Department saves millions in one of the world's largest modernizations by HP

October 10, 2011 - (Free Research) This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How Service Providers Can Offer Premium Services and Increase Revenue by Effectively Managing VPNs by Hewlett-Packard Company

December 2007 - (Free Research) Read this white paper to learn how to effectively manage these large scale networks to ensure that customers are receiving the level of service for which they have contracted.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Enterprise Cloud Services for SAP Applications: Reduce your IT investment and time to market with cloud-based application services by Hewlett-Packard Limited

January 2012 - (Free Research) Read this white paper to learn about Enterprise Cloud Services for SAP applications, scalable solutions offered on a three-month to multi-year contract on a pay-per-month, per-user, or per-instance pricing. Discover the many benefits these flexible services can offer your organisation. 
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

F&A Video: Discover the formula for better business outcomes by Hewlett-Packard Limited

January 2012 - (Free Research) Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations.
(VIDEO) VIEW ABSTRACT | GO TO

When blade servers meet virtualization: Cost concerns by IBM

April 2012 - (Free Research) <p>Customers interested in purchasing blade servers must carefully assess the costs of implementing and maintaining these platforms. This expert e-guide presents a cost/benefit analysis of blade servers and explains why virtualization should be factored into investment decisions.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

CW Special report on Capita by ComputerWeekly.com

April 2012 - (Free Research) Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Computer Weekly - 17 April 2012: How to ensure smartphone security by ComputerWeekly.com

April 2012 - (Free Research) This week’s Computer Weekly examines the growing threat from smartphones being targeted by hackers and viruses as the devices are increasingly used for work. Hospitality giant Mitchells & Butlers talks about its migration to the cloud and the CIO of Airbus discusses his IT priorities and how he spends €500m a year on IT.
(EZINE) VIEW ABSTRACT | GO TO

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