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Advanced Case Management for Smarter Energy and Utilities by IBM
October 23, 2010 - (Free Research) <p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>
Proven Strategies for Implementing a Converged Infrastructure by Hewlett-Packard Company
May 08, 2012 - (Free Research) <p>Access this video to learn one professional services firm’s approach to converged infrastructure. Discover proven strategies to modernize your infrastructure and realize benefits like increased agility, improved application response time and more.</p>
Intel IT’s Data Centre Strategy for Business Transformation by Intel
December 01, 2011 - (Free Research) To keep pace with your peers and position your organisation for the future, you must continuously update your data centre. This white paper explains how one company refined their IT transformation strategy to improve the quality, speed, and efficiency of their business services. Explore their key objectives and best practices for success here.
10 Gigabit Ethernet Virtual Data Center Architectures by Dell, Inc.
November 22, 2011 - (Free Research) The combination of a consolidated data center with a virtualized 10GbE data center can offer your company numerous benefits, including increased adaptability, improved business continuance, and reduced space requirements.
Microsoft and the Cloud: Five Essential Things To Know by Global Knowledge
January 10, 2011 - (Free Research) This white paper addresses Microsoft’s current stake in cloud computing and examines the most recent range of cloud-based product offerings as an indication of where Microsoft may be heading.
Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
Building the Contact Center of the Future by inContact
May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America by Dell, Inc. and Intel
July 01, 2011 - (Free Research) More and more companies are showing interest in data center outsourcing, but there are a variety of providers to choose from. This white paper compares the outsourcing capabilities and infrastructure utility services of 17 vendors. Find out which providers were considered the challengers, leaders, niche players, and visionaries.
Telefónica Moves into the Cloud: Case Study by Intel
August 18, 2011 - (Free Research) This case study explains why one company chose to incorporate the cloud into its growth strategy and highlights the solutions implemented and results achieved.
FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Jason Nolet - Private Cloud Infrastructures by Brocade
March 27, 2012 - (Free Research) Discover how companies are driving greater agility and efficiencies for customers within private cloud environments through the deployment of next-generation Fibre Channel technologies to create pooled resources that can be delivered on-demand for real-time applications and services.
How to transform your traditional data center into the data center of the future by HP
October 10, 2011 - (Free Research) This resource describes the transformation from the traditional data center to the services data center, with special emphasis on the business impact of the transformation. Also, learn how communications service providers (CSPs) are positioning themselves for the data center of the future.
Intel IT’s Cloud Computing Strategy by Dell, Inc. and Intel
May 01, 2011 - (Free Research) This white paper takes a closer look at the vision behind cloud computing. Explore four major aspects of the cloud and access resources to help you develop and implement your data center strategy.
Data Center Efficiency in the Virtual Era: Step 1 - Standardize by Dell, Inc. and Intel
August 31, 2010 - (Free Research) To achieve their business goals and unlock the value of their infrastructures, companies need a more disciplined and structured way to eliminate inefficiencies. This first installment in a three-part series explores how standardization forms the basis for deriving value from the efforts that follow.
Simplifying the SMB IT Experience - Dell Expands Data Center Options by Dell, Inc. and Intel
September 29, 2009 - (Free Research) Dell has a full line of the latest sever and storage hardware and software to enable you to consolidate and virtualize your environment, control your costs, and satisfy all of your IT needs. To learn more about the newest line of single- and dual-socket servers and storage in the Dell lineup, please read on.
Data Center Efficiency in the Virtual Era: Step 3 - Automate by Dell, Inc. and Intel
August 31, 2010 - (Free Research) This final installment of a three-part series explores how automation builds on the stable, efficient base formed by a standardized, simplified, virtualized infrastructure to create a scalable resource to serve business needs.
Optimizing Offsite Disaster Recovery with Virtual WAN Op, a Case Study by Silver Peak
January 31, 2012 - (Free Research) Learn why one of the world’s largest media companies chose Silver Peak virtual WAN Optimization for their cross country replication challenges including an on-demand media database requiring 7 x24 access. Complicating the challenge was a lack of space in the state-of-the-art data center for additional physical hardware. No problem.
Optimizing your Infrastructure for Cloud Computing by Eaton Corporation
February 07, 2012 - (Free Research) This resource examines some of the forces behind the adoption of cloud computing, explores how cloud architectures impact data centers and discusses best practices and technologies that can help companies collect the benefits of cloud computing without compromising uptime or overwhelming their power and cooling systems.
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