Business Process Management (BPM) | Service Oriented Architecture (SOA) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Enterprise Systems Management | Application Management and Maintenance | Change and Configuration Management | Data Security | Enterprise Resource Planning (ERP) | Business Planning | Data Center Management

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Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: 100 SOA Questions by IBM March 01, 2011 - (Free Research) This book serves as an exhaustive guide to the SOA implementation journey, providing answers to 100 questions on topics ranging from the basics to highly specific areas like governance and information management. (EBOOK) VIEW ABSTRACT | GO TO

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Semantic Integration & The Data Life Cycle by Progress Software November 23, 2011 - (Free Research) Read this paper to discover an alternative approach to data integration that ensures that not only is data correct and valid based on your business rules, but more importantly provides the means to fully operationalize those rules in a manner that is both intelligible to business and agile across all segments of the change lifecycle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Challenges to ITIL Best Practices by Global Knowledge October 18, 2010 - (Free Research) The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Advanced Data Center Network Architecture by Global Knowledge January 13, 2012 - (Free Research) Today’s data center networks must be able to support tomorrow’s on-demand, virtualized IT environments. Discover how you can leverage a unified, virtualization-optimized infrastructure to meet escalating bandwidth and performance demands, security needs and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Cloud Services Canada by SunGard Availability Services January 18, 2012 - (Free Research) Discover the benefits of choosing a fully managed cloud services provider. Learn how SunGard Enterprise Cloud Services can deliver an on-demand, enterprise-class virtualized infrastructure and support for production applications including SAP, MS SQL databases, and MS Exchange, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Analyst's take: Siemens product lifecycle management software solutions for aerospace industry by ComputerWeekly.com January 17, 2011 - (Free Research) Siemens supports solutions for service and sustainment in the aerospace and defense industries that enable companies to reduce service costs and time cycles while increasing profitability across the service life of products. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Florida Insurer Drives Service Availability Gains by Hewlett-Packard Company November 30, 2011 - (Free Research) Read this case study to find out how Blue Cross and Blue Shield of Florida combined application lifecycle management (ALM) best practices with performance management software to drive improvements in the performance and availability of their business-critical services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge March 13, 2009 - (Free Research) Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Cloud Computing Increases The Agility Of Your ERP System by Plex Systems November 07, 2010 - (Free Research) This paper explains how with a community-driven development approach, enhancements are driven by a community of users, which means the system constantly improves in the exact way a user requires. Continue reading to learn the power of community-driven product enhancement. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 25, 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation by Oracle Corporation April 03, 2008 - (Free Research) There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMA white paper - Predictive control to real-time service delivery by Hewlett-Packard Company November 30, 2011 - (Free Research) Enterprise services management has greatly changed over the years. Read this white paper to get a grasp on the latest architectural, design and functional changes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud rEvolution: A Workbook for Cloud Computing in the Enterprise by CSC November 17, 2011 - (Free Research) This white paper will get you up to speed on all aspects of cloud computing. It will help you examine cloud opportunities, review potential issues, and consider where and how specific information should be processed in your organization. Check out this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Six Ways ERP Software as a Service (SaaS) Changes the Game for Manufacturers by Plex Systems July 20, 2010 - (Free Research) Manufacturers are burdened with costly, cumbersome ERP software nobody wants to use. This paper can help by explaining six game-changing aspects delivered by Plex Online SaaS ERP. Continue reading to learn how in each case, the benefit is an improved and optimized manufacturing process to help the enterprise thrive in a challenging market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Trends That Will Change Business Intelligence As We Know It by Jaspersoft September 22, 2011 - (Free Research) Read this white paper to learn about 7 trends that are changing BI tools and strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Kinetic: The secrets to ensuring your business is secure, mobile and productive with its data by KineticD March 07, 2011 - (Free Research) The kinetic business doesn't settle. Especially when it comes to the processes and tools it uses to leverage its corporate data, which give it more advanced capabilities to protect, access and share information. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sybase Mobility Guide - a downloadable book by ComputerWeekly.com March 10, 2011 - (Free Research) This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changing the Economics of Cloud Service Delivery by CA Technologies. June 16, 2011 - (Free Research) Cloud computing is beginning to transform how IT pros view their infrastructure. Read this white paper and learn how turning to a private cloud environment helps transform your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Syslog Effectively for Security Troubleshooting by Global Knowledge January 25, 2010 - (Free Research) This paper examines the numerous ways that syslog messages can be used to enhance the secure deployment of an infrastructure of equipment from Cisco®. Syslog can not only be an essential auditing tool for network and administrative events, but also can be an effective troubleshooting tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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