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Your search for keyword: Call Center Knowledge Case Studies returned 681 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Case Study: West Jefferson Medical Center Rearchitects Its Data Protection Infrastructure with NetApp Syncsort Integrated Backup

 by Syncsort
May 08, 2012 - (Free Research) This buyer case study presents a medical center's deployment and use of NetApp Syncsort Integrated Backup.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft Technology Center Reduced SharePoint 2010 Migration by Two Months with DocAve by AvePoint, Inc.
January 06, 2012 - (Free Research) Read this case study to see how The Microsoft Technology Center successfully completed a SharePoint 2007 to SharePoint 2010 migration quicker than expected with DocAve.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, an IBM Company
April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: New York Philharmonic Digital Archives to Preserve and Make Accessible Worldwide Over 160 Years of American Cultural Heritage with the help of Technology Services Group and Alfresco Software by Alfresco Software
May 2012 - (Free Research) This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Park Nicollet Protects Vital SharePoint Data and Meets Compliance Objectives with DocAve by AvePoint, Inc.
August 2011 - (Free Research) This case study describes how Park Nicollet Health Services was able to leverage AvePoint's DocAve to meet crucial compliance objectives and protect vital SharePoint data.
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Nucleus ROI Case Study: Cincinnati Zoo by IBM
April 2012 - (Free Research) The Cincinnati Zoo is a shining example of how analytics and business intelligence (BI) can be used to derive valuable insight on your customers and turn it into smarter and better decisions. This case study shows how the zoo capitalized on a BI and analytics platform to increase revenue across all facets of its operation.
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Unique Express Makes Inroads to a Smarter Freight Solution CASE STUDY by IBM and Intel
June 2011 - (Free Research) Read this case study to learn more about the benefits of the Omnix software and how the high availability of the System x server lends of the success of this end-to-end distribution system.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft Uses LiteSpeed® for SQL Server from Quest Software to Eliminate the Need for Additional Storage (Case Study) by Quest Software
December 2010 - (Free Research) In this case study, read about Microsoft’s Enterprise Application Services Group, and how they turned to LiteSpeed for backups that run four times faster while increasing performance. Then, see how LiteSpeed reduced the size of their SAP database backups, allowing them to leverage their current storage hardware. Read this case study today.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com
December 2011 - (Free Research) In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.
(EZINE) VIEW ABSTRACT | GO TO

Cost-effective, scalable and efficient: How Harvard Business publishing improved their WCM system by Alfresco Software
May 2012 - (Free Research) This white paper outlines a case study on Harvard Business Publishing and how they improved their Web content management system with Alfresco.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Telefónica Moves into the Cloud: Case Study by Intel
August 2011 - (Free Research) This case study explains why one company chose to incorporate the cloud into its growth strategy and highlights the solutions implemented and results achieved.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Increase Agility with Converged Infrastructure by Hewlett-Packard Company
May 2012 - (Free Research) <p>Access this video to learn how one professional services firm used converged infrastructure to help them increase agility. This real-world case study provides helpful tips for modernizing your infrastructure.</p>
(VIDEO) VIEW ABSTRACT | GO TO

Case Study: Leading History Museum Cuts Server and Storage Management Times By Around 50% With Virtualization by Dell, Inc. and Intel
August 2011 - (Free Research) <p>This case study follows one organization's approach to addressing their space, power, and cooling constraints. Explore the virtualization architecture they decided on and the key hardware, software, and service components that comprise it.</p>
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Case Study: Gladiator Technology Reduces Its Backup Footprint By Nearly 90% by EMC Corporation
April 2012 - (Free Research) Check out this case study to learn how one company reduced its backup footprint by nearly 90% after deploying a server virtualization solution.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation
December 2010 - (Free Research) This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com
January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
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Keep Your Customer Retention High with Transaction Integrity

 by Iron Mountain
March 2012 - (Free Research) Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Global lessons in eHealth implementation by ComputerWeekly.com
April 2012 - (Free Research) This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health.
(JOURNAL ARTICLE) GO TO

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