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Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com
April 03, 2012 - (Free Research) This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project.
(EZINE) VIEW ABSTRACT | GO TO

CW+: Special report on Accenture by ComputerWeekly.com
August 16, 2010 - (Free Research) When Bill Green spelled out his vision for Accenture in a rare interview shortly after taking over as chief executive six years ago, he said the company would “dream up and build services so powerful and so exceptional that they will be required to compete in any industry, from financial services to manufacturing”.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defining the 21st Century salesperson by SAP America, Inc.
May 15, 2012 - (Free Research) This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com
December 29, 2010 - (Free Research) When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile location-based services gaining ground by ComputerWeekly.com
November 24, 2010 - (Free Research) From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Steps to Building a High-Performance Culture by SuccessFactors
April 27, 2012 - (Free Research) In this paper you will uncover the steps to building a high performance culture within your business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An Introduction to Windows Server 2008 Server Manager by Global Knowledge Network, Inc.
January 2008 - (Free Research) This white paper introduces the Server Manager console and will help you find your way around it, so that you can get up to speed with Server 2008 quickly.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence Solutions For Financial Services by MicroStrategy Incorporated
December 2011 - (Free Research) This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Magazine April 2012 by SearchStorage.com
April 2012 - (Free Research) In the cover story of the April 2012 issue of Storage magazine, Lauren Whitehouse outlines best practices for cloud backup integration and the various methods for doing so. Also included in this issue are articles regarding virtual server management, storage for big data, the rising cost of disk drives and more.
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Vodafone anticipates and remediates IT issues faster with HP Business Service Management by Hewlett-Packard Limited
May 2012 - (Free Research) Get the power to anticipate IT issues - through proactive business insights that practically prevent issues, so that your organization can always perform better. During this video discussion, you'll hear the latest HP Business Service Management (BSM9.1) and how Vodafone realized 300% ROI within the first twelve months.
(VIDEO) VIEW ABSTRACT | GO TO

Keep Your Customer Retention High with Transaction Integrity

 by Iron Mountain
March 2012 - (Free Research) Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation
January 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Management Associates Cloud APM Radar Report by Hewlett-Packard Company
January 2012 - (Free Research) <p>Read this paper to get an understanding of the application performance management (APM) challenges specific to public, private and hybrid clouds, and view analyses of solutions designed to address them. Learn how to gain a comprehensive view of your cloud applications so you can ensure the highest possible service levels.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fixing Your Dropbox Problem: How the Right Data Protection Strategy Can Help by Sophos, Inc.
March 2012 - (Free Research) Public cloud services are so easy to use that their openness can undermine existing IT policies regarding the transmission of confidential data. This paper details a simple three-step approach to helping users manage access to the public without placing your data or your business at risk.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.
January 2012 - (Free Research) In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualize, Manage, Backup, Consolidate: Simplifying Key Datacenter Initiatives with Oracle's ZFS by Oracle Corporation
December 2010 - (Free Research) The Sun ZFS Storage Appliance can help you simplify management, get a clear picture of your system’s operation and any bottlenecks, and boost performance through the smart caching of Hybrid Storage Pools technology. Read this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Providers Put Their Heads in the Cloud by CA Technologies.
March 2012 - (Free Research) This whitepaper explores the optimism IT services companies have about growth potential in the cloud, and why they are so eager to buy into the hype and invest in the technology.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Choose a Managed Network Services Provider by MegaPath Inc.
May 2012 - (Free Research) Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Business Agility with a Converged Infrastructure

 by HP & Intel
November 2011 - (Free Research) For your IT organization to keep pace with the business, you need a new, faster approach to infrastructure deployment—an approach that increases agility and accelerates time to application value. That’s HP Converged Systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tape Vaulting: What You Need to Know About Tape Backup and Archiving by Iron Mountain
March 2012 - (Free Research) Check out this presentation transcript featuring insight from ESG Senior Analyst David Chapa for today's best tape vaulting practices. Find out the cost of available tape vaulting services, learn how offsite tape storage costs are determined, discover how to negotiate SLAs and whether or not to encrypt tapes before shipping them offsite.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Cloud-Based Communications: Are They Right For Your Organization?

 by Interactive Intelligence, Inc.
April 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Fax Automation As a Cloud Service Integrated with ERP Solutions by Esker Inc.
December 2011 - (Free Research) Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company
September 2011 - (Free Research) Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Case Management for Smarter Energy and Utilities by IBM
October 2010 - (Free Research) <p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>
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