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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Uptime and the Value of Clustering for Linux Servers by Global Knowledge
August 09, 2010 - (Free Research) This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization.
The HIPAA -compliant approach to EMR transition by Iron Mountain
February 22, 2012 - (Free Research) This white paper showcases a document conversion service that will simplify the digital conversion of paper files, and ensure your health care organization remains in step with compliance regulations.
BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
Mobile banking strategies - maximise your revenues by ComputerWeekly.com
December 2010 - (Free Research) Juniper Research defines mobile banking as “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.
How one CIO leveraged private clouds for greater data security
by Dell, Inc.
March 2012 - (Free Research) Listen to this podcast with Christopher Perretta, executive VP and CIO of State Street Corp., the Boston-based financial services provider, as he discusses building an industrial-strength private cloud. Learn why the security and integrity of data is as valuable as currency in the banking business and why a public cloud wouldn't cut it.
With Enhanced POWER7 Systems, IBM Raises the Ceiling, Again by IBM
March 2012 - (Free Research) This white paper outlines the current marketplace for UNIX systems on specialized architectures, outlining the challenges faced by CIOs who need a reliable vendor for their mission-critical data center. It examines the features and strengths of IBM's AIX on POWER7.
ETL 2.0: Redefining Data Integration by Syncsort
May 2012 - (Free Research) <p>Watch this webcast now to gain insight on a new strategic extract, transform and load (ETL) tools that assist with vital tasks including data services to applications and business users.</p>
Cloud Security: Access Management & Privileged Account Control for the Cloud by FoxT
May 2012 - (Free Research) While cloud computing has gained increasing popularity, the concerns about user access and privilege accounts are still often left to be addressed. In this resource, uncover an approach to help tackle these challenges and proactively enforce access policies to control privileged accounts in the cloud.
ETL 2.0: Data Integration Comes of Age by Syncsort
February 2012 - (Free Research) Read this white paper to gain insight on strategic extract, transform and load (ETL) tools that play critical roles in the provision of data services to applications and business users.
Deliver Private Cloud Database as a Service with VMware vFabric Data Director by VMware, Inc.
February 2012 - (Free Research) Private cloud database-as-a-service enables IT organizations to control database sprawl through automation and consistent policy enforcement and accelerate application development cycles with self-service database management. Attend this webcast to learn how to build database-as-a-service in your datacenter.
Experience a Smooth and Swift Backup Optimized for your Database by Oracle Corporation
April 2012 - (Free Research) This paper describes the Oracle Optimized Solution for Oracle Secure Backup. The solution includes optimized architectures for deploying Oracle Secure Backup software to provide data protection for Oracle engineered systems, including Oracle Exadata, SPARC SuperCluster, and Oracle Optimized Solutions.
How to Dramatically Speed Accounting and Business Processes by Exact Software
March 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
Migrating Data Without Migraine by IBM
November 2010 - (Free Research) Learn how your agency can combine industry leading data migration software with outstanding services talent to move your data at the right time, without any impact to your organization. This podcast with Warren Hart, IBM Vice President for Data Mobility Solutions, discusses tips and advice on migrating data without disrupting your organization.
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