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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
iLog to JBoss BRMS Migration Guide by Red Hat
April 20, 2012 - (Free Research) Every business rules management system (BRMS) migration project requires detailed planning to ensure success. When you are ready to embark on your BRMS migration, read this technical white paper to arm yourself with the necessary information and tools for planning and implementing your move successfully.
BI Maturity and Software Selection Perspectives by SAP America, Inc.
November 30, 2011 - (Free Research) Business intelligence (BI) tools can now provide deeper analytical capability, easier use, and faster speed than ever. But exploiting this power isn't as simple as you might think. Read this white paper to learn best practices for setting up a successful BI strategy within your organization.
5 Steps to a Virtual Data Center Evolution by Datalink and NetApp
February 15, 2012 - (Free Research) Access this informative resource to discover how virtualization can transform your data center into into a dynamic, services-oriented infrastructure that will streamline business functions and drive competitiveness. Also learn more about virtualization benefits and challenges, public vs. private clouds, foundations for building a cloud, and more.
Choose the Best Virtualization ROI Model by Datalink and NetApp
February 15, 2012 - (Free Research) This exclusive case study presents how one organization within the satellite and broadband service provider industry reduced server sprawl, enhanced service levels, increased efficiency, and achieved a rapid ROI by virtualizing their infrastructure. Discover all the benefits you can gain from virtual data center solutions inside.
Automating Sales Order Management with SaaS by Esker Inc.
May 18, 2012 - (Free Research) Automated order management software can be expensive and complex to implement. Read this white paper to learn how leveraging SaaS for order processing automation can save you time and money.
Finding the Cure for Order Processing Pain in the Life Sciences Industry by Esker Inc.
May 18, 2012 - (Free Research) This white paper takes an exclusive look at how pharmaceutical and medical device companies are overcoming their order processes challenges by making smart use of their technology, understanding the true cost of manual transactions, and automating their processes.
Fax Automation As a Cloud Service Integrated with ERP Solutions by Esker Inc.
December 14, 2011 - (Free Research) Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits.
Buy. Smarter. Redefining commerce in the age of the customer by IBM
May 01, 2012 - (Free Research) Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Inventory Optimization for the Consumer Products Industry by IBM
May 01, 2012 - (Free Research) Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
Storage Magazine May 2012 by SearchStorage.com
May 01, 2012 - (Free Research) Check out the May issue of Storage 2012 to stay up to date on the latest in storage, cloud technology, backups and more.
Storage Magazine April 2012 by SearchStorage.com
April 01, 2012 - (Free Research) In the cover story of the April 2012 issue of Storage magazine, Lauren Whitehouse outlines best practices for cloud backup integration and the various methods for doing so. Also included in this issue are articles regarding virtual server management, storage for big data, the rising cost of disk drives and more.
Hosted UC&C: A Powerful Tool for Enterprise Success by Sprint
May 17, 2012 - (Free Research) Hosted unified communications and collaboration (UC&C) helps organizations deploy collaboration tools to their workers more quickly and efficiently than premise-based solutions. This whitepaper explores the benefits of hosted UC&C, how to get started, what to look for in a solutions provider, and more.
Testing Services from SAP Improving The Reliability And Performance by SAP America, Inc.
October 31, 2010 - (Free Research) <p>How are SAP customers dealing with the growing complexity of their software environments? By building a testing strategy into their project planning and operations. Find out how to take advantage of testing strategy assessment services from SAP Consulting - to lower risk, reduce cost, and boost efficiency.</p>
Gaining Competitive Differentiation from Business Intelligence by SAP America, Inc.
September 30, 2009 - (Free Research) The need to access and evaluate key performance indicators (KPIs) to enable revenue growth, cost cutting and containment, product and service innovation, and risk management is driving organizations of all sizes to continue to adopt BI and analytics solutions at a rapid pace.
4 Keys to Aligning Your Business and IT Efforts by SAP America, Inc.
December 31, 2009 - (Free Research) <p>When embarking on any business effort — an IT project, for example — strategy and planning should go hand in hand. A comprehensive project plan lacks value unless you align it with a solid strategy.</p>
EMC Virtualizing Microsoft Applications Solution by EMC Corporation
May 17, 2012 - (Free Research) <p>EMC Global Services’ Virtualizing Microsoft Applications Solution with VMware virtualization technology enables you to optimize your existing infrastructure and reduces the need to invest in additional hardware.</p>
Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Collaboration ITDC: Decision Time: Product Benefits and Tradeoffs by SearchUnifiedCommunications.com
May 16, 2012 - (Free Research) This is the third piece in SearchUnifiedCommunications.com's three-part guide on collaboration products. This expert asset takes a deep dive into the requirements that should seal the deal in terms of final considerations when purchasing a collaboration solution.
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