Contact Center Management Software, Hardware, Services and Research Papers

Field Service Management

HELP|

HOME

	Search by:		Search
		Advanced Search > Search within results	Search

Browse Directory> Business Solutions> Customer Service> Contact Center Management

ALL RESULTS

Browse Results		1 - 5 of 5
Too many results? Filter by:

Catalyst Telecom and Avaya Solutions Guide by Catalyst Telecom

October 30, 2009 - (Free Research) Whatever challenges your business is facing, we've got a solution for that. When you partner with the leader in business communications solutions, you get more than just products. Read this eBook to learn the many benefits of employing Catalyst Telecom services and solutions.

(EBOOK)

VIEW ABSTRACT | GO TO

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation

January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9

September 10, 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc

February 01, 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM

July 22, 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

1 - 5 of 5

Business e-mail:

First name: (optional)

Last name: (optional)

x

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

Featured Companies | Get Listed on KnowledgeStorm | About KnowledgeStorm | Help
Solution & Research Index
Recent Searches: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25
Field Service Management is a part of the KnowledgeStorm Network.

KnowledgeStorm is brought to you by TechTarget, the most targeted IT media.
Copyright © 2009 KnowledgeStorm and TechTarget. All rights reserved. Privacy Statement - Terms of Use

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.


TechTarget Corporate Web Site \| Media Kits \| Reprints