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Service Desk to Service Management - IT Service Management Strategies for Success by FrontRange Solutions Inc.
December 21, 2011 - (Free Research) Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).
Simplify complex management tasks to increase efficiency by Microsoft
December 08, 2011 - (Free Research) Managing servers, clients, hardware, software, and other services can be a challenging task for IT pros. This resource explains how you can unify management of these critical systems, enabling greater efficiency across your IT environment. Discover a recommended tool and its key features here.
ESX versus ESXi by Global Knowledge
November 19, 2010 - (Free Research) This paper outlines the differences in features between ESX and ESXi and the architectural differences. It also discusses methods to manage both and how to modify existing scripts.
CW+: How mature are companies' software quality management processes? by ComputerWeekly.com
December 2010 - (Free Research) Today, maintaining a competitive edge while managing costs is the challenge that most organisations face. High up on the IT Directors‟ to do list is innovation in the way costs are managed and contained, while at the same time providing a dynamic and responsive IT service to the business.
CW+: Analyst's take: The benefits of third-party SAP and Oracle support by ComputerWeekly.com
December 2010 - (Free Research) Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support. Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment.
CW+: Isle of Man rolls out Microsoft Windows 7 by ComputerWeekly.com
October 2010 - (Free Research) ISD is responsible for more than just the raw technology. It plays an integral role in driving the Isle of Man government’s technology strategy, which encompasses everything from monitoring the speed of bikes during the TT races to providing cutting-edge e-services.
CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com
December 2010 - (Free Research) When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.
Change Management: Reduce the Chaos by Taking Control by Numara Software
February 2009 - (Free Research) This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.
The Return on Investment Provided by ASG's BSP by ASG Software Solutions
February 2010 - (Free Research) Read this paper to learn how IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past.
How ASG's MetaCMDB Strategy Enables More Effective BSM by ASG Software Solutions
February 2010 - (Free Research) This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
The Evolution of IT Operations by ASG Software Solutions
February 2010 - (Free Research) Read this paper to learn how organizations have improved service delivery, and at the same time they have also turned their focus to presenting business value more positively.
Tech Horizons: ASG's metaCMDB, The Technology That Rocks by ASG Software Solutions
July 2009 - (Free Research) Read this paper to learn how a challenging business climate can create an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This streamlining of IT demands better and more accurate IT management processes in order to reduce waste.
ITIL v3: Making Business Services Serve the Business by ASG Software Solutions
October 2009 - (Free Research) ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level.
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