Service Organization Management Software, Hardware, Services and Research Papers

Field Service Management

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Keeping Cool In The Data Center: A High-Efficiency Modular Solution by Alcatel-Lucent

December 10, 2009 - (Free Research) This paper examines a new approach to data center cooling known as "phase change" or "two-phase" low-pressure pumped refrigerant cooling. It details the advantages of this approach over traditional computer room air conditioning (CRAC) methods, and it identifies the specific benefits.

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP AG

January 01, 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.

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Service Catalog Management by Axios Systems

November 05, 2009 - (Free Research) In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.

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Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency by BMC Software, Inc

November 03, 2009 - (Free Research) To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

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How to ensure data privacy compliance in the application testing environment by Compuware Corporation

October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.

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Starwood Hotels and Resorts Worldwide Enriches SAP Efficiency with ReadSoft by ReadSoft

October 13, 2009 - (Free Research) This paper will give you an overview of how one company's business soared after applying AP processing to their company improved business.

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