Service Organization Management Software, Hardware, Services and Research Papers

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IT Innovation - IT Service Management Strategies for Success by FrontRange Solutions Inc.

December 21, 2011 - (Free Research) Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.

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Get Speed and Agility by Enabling ITaaS by Cisco Systems, Inc.

September 01, 2011 - (Free Research) This white paper explains how the concept of IT-as-a-Service emerged over time and offers exclusive advice to help organizations embrace it. Find out how the cloud fits into the service landscape and discover the essential building blocks required to enable this new IT model.

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City of Tucson - City Government Pursues ITIL with HP Training by HP and Intel

May 31, 2011 - (Free Research) This case study highlights how a government agency used ITIL best practices in the face of ever-tightening budgets and staff resources in order to implement a Service-Oriented Architecture (SOA) for greater agility and end-user satisfaction.

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

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How to ensure data privacy compliance in the application testing environment by Compuware Corporation

October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.

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SAP Managed Services Survey Findings by ComputerWeekly.com

July 05, 2010 - (Free Research) During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services.

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Why Third Party Data Storage Maintenance is Right for You by MSDI

July 07, 2011 - (Free Research) Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.

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